Sophic Pricing and Plans
Sophic Pricing and Plans
Sophic offers four plans that scale from a small team getting started to an enterprise rollout. This article breaks down prices, limits, what each plan unlocks, and how to reach us about Enterprise.
The Plans
Free — $0/month
For trying Sophic or running a tiny team.
- Up to 3 team members
- 7-day knowledge history
- Basic AI search & query
- Community support
Basic — $12/month (or $10/month billed annually, Save 20%)
Adds automated capture and integrations.
- Up to 25 team members
- 30-day knowledge history
- Automated runbook generation
- AI search & query
- Incident knowledge capture
- Slack integration
- Standard support
Business — $25/month (or $20/month billed annually) — Most Popular
Unlimited scale plus the AI Agent and API.
- Unlimited team members
- Unlimited knowledge history
- Advanced AI agent actions (the AI Agent chat assistant)
- SSO & advanced permissions
- API access (workspace API keys and the public REST API)
- Priority support
Enterprise — Custom pricing
Everything in Business, plus:
- Custom data models & schemas
- A dedicated customer success manager
- Custom integrations
- An SLA guarantee
- An on-premise option
To discuss Enterprise, book time with sales.
Comparison
| Feature | Free | Basic | Business | Enterprise |
|---|---|---|---|---|
| Price / month | $0 | $12 ($10 annual) | $25 ($20 annual) | Custom |
| Team members | 3 | 25 | Unlimited | Unlimited |
| Knowledge history | 7 days | 30 days | Unlimited | Unlimited |
| Runbook generation | — | Yes | Yes | Yes |
| Incident capture | — | Yes | Yes | Yes |
| Slack integration | — | Yes | Yes | Yes |
| AI Agent chat & advanced actions | — | — | Yes | Yes |
| SSO & advanced permissions | — | — | Yes | Yes |
| API access | — | — | Yes | Yes |
| Custom data models, CSM, SLA, on-prem | — | — | — | Yes |
What Unlocks at Each Tier
- Basic or higher: automated runbook generation, incident knowledge capture, and the Slack integration.
- Business or higher: advanced AI agent actions, SSO, and API access. The AI Agent chat assistant requires Business or Enterprise; it is declined on Free and Basic workspaces.
- Enterprise only: custom data models & schemas, a dedicated customer success manager, and the SLA guarantee.
Annual Savings
Pay annually on Basic or Business to save 20%:
- Basic: $12 → $10/month
- Business: $25 → $20/month
FAQ
Are member limits enforced?
Yes. Limits are enforced server-side: 3 members on Free and 25 on Basic. Business and Enterprise are unlimited.
Which plan do I need for the AI Agent chat?
The AI Agent chat assistant requires Business or Enterprise. Free and Basic workspaces are declined.
What does "API access" include?
Workspace API keys and the public REST API. It is a Business-plan feature.
How do I get Enterprise pricing?
Enterprise is custom-priced. Book a call with sales to scope custom data models, integrations, an SLA, and the on-premise option.